Skip to main content
Salesforce Clouds

Health Cloud

AQBEE implements Health Cloud solutions that give healthcare organisations a 360-degree view of every patient. From care coordination and utilisation management to provider relationship management and intelligent care plans, we help payers, providers, pharma companies, and medtech firms improve outcomes while meeting regulatory requirements including HIPAA, HITECH, and GDPR.

Capabilities

What We Deliver

Patient 360 & Unified Health Timeline

Aggregate clinical, claims, social determinants, and engagement data into a single patient record with a chronological health timeline accessible to care teams.

Care Plan Management

Design and assign structured care plans with goals, tasks, and milestones that coordinate across providers, caregivers, and patients with automated progress tracking.

Utilisation Management & Prior Authorisation

Streamline pre-authorisation workflows with rule-based automation, AI-assisted clinical review, and real-time status tracking to reduce administrative burden.

Provider Network Management

Manage credentialing, network adequacy, referral patterns, and provider performance with integrated analytics and compliance dashboards.

Patient Engagement & Communication

Orchestrate personalised outreach — appointment reminders, wellness campaigns, care gap alerts — across email, SMS, and patient portals using Marketing Cloud integration.

Interoperability & EHR Integration

Connect Health Cloud to Epic, Cerner, and other EHR systems via FHIR APIs and MuleSoft, enabling bi-directional data exchange without disrupting clinical workflows.

Real-World Applications

How We Apply It

1

Chronic Disease Management for a Health Plan

A health insurance payer uses Health Cloud to identify high-risk diabetic members, assign AI-generated care plans, and coordinate interventions across PCPs, endocrinologists, and health coaches — reducing ER visits by 22%.

Key Highlight

Einstein Discovery risk stratification models predict hospitalisation probability, while Data Cloud aggregates claims, lab results, and wearable data in real time.

2

Patient Acquisition & Retention for a Hospital Network

A multi-hospital system unifies patient data across 15 facilities in Health Cloud, enabling personalised outreach for preventive screenings and reducing patient leakage to competitors by 18%.

Key Highlight

Einstein AI identifies care gaps and propensity-to-churn signals, triggering automated journey orchestration via Marketing Cloud.

3

Pharma Patient Support Programme

A pharmaceutical company builds a patient support hub on Health Cloud to manage enrolment, benefits verification, adherence tracking, and adverse event reporting for a specialty therapy.

Key Highlight

Einstein GPT generates personalised adherence messaging, while predictive models flag patients at risk of therapy discontinuation.

Case Studies

Health Cloud Success Stories

See how we've delivered measurable results with Health Cloud.

Building a Patient 360 Platform for a Multi-Hospital Network
31%
Readmission Rate Reduction
Healthcare

Building a Patient 360 Platform for a Multi-Hospital Network

CareVista Health Systems

CareVista operated 12 hospitals and 80+ outpatient clinics with patient data siloed across three separate EHR systems, a legacy CRM, and dozens of departmental spreadsheets. Care teams lacked a unified view of patient interactions, leading to duplicated tests, missed follow-ups, and a 14% readmission rate that was well above the national benchmark.

Health CloudData CloudMuleSoftEinstein AI
Read Case Study
Telehealth and Remote Patient Monitoring Platform for Regional Health System
38% → 11%
Missed Appointment Rate
Healthcare

Telehealth and Remote Patient Monitoring Platform for Regional Health System

BridgeCare Health Network

BridgeCare served 18 rural counties where patients often drove 90+ minutes for routine follow-ups. The health system had no virtual care capabilities, and chronic disease patients — particularly those with diabetes and heart failure — were missing follow-up appointments at a 38% rate. Remote patient monitoring data from home devices sat in vendor portals that clinicians never checked, and readmission rates for chronic conditions were 22% above the state average.

Health CloudTwilio VideoMuleSoftEinstein AI
Read Case Study
AI-Powered Field Engagement Platform for Pharmaceutical Sales
40%
Selling Time Increase
Pharmaceutical

AI-Powered Field Engagement Platform for Pharmaceutical Sales

Meridian Therapeutics

Meridian's 450-person field sales team was operating on disconnected systems — a legacy CRM for HCP data, separate tools for sample management and call planning, and manual spreadsheets for territory alignment. Reps spent 35% of their time on administrative tasks rather than engaging with healthcare providers, and the company had no visibility into which interactions were driving prescription lift.

Sales CloudEinstein AISalesforce Mobile SDKMuleSoft
Read Case Study

Need Help with Health Cloud?

Our certified experts are ready to help you implement and optimize Health Cloud for your organization.

Get in Touch