Telehealth and Remote Patient Monitoring Platform for Regional Health System
Healthcare
What They Were Facing
BridgeCare served 18 rural counties where patients often drove 90+ minutes for routine follow-ups. The health system had no virtual care capabilities, and chronic disease patients — particularly those with diabetes and heart failure — were missing follow-up appointments at a 38% rate. Remote patient monitoring data from home devices sat in vendor portals that clinicians never checked, and readmission rates for chronic conditions were 22% above the state average.
How We Solved It
AQBEE built an integrated telehealth and remote patient monitoring platform on Salesforce Health Cloud. Video consultations were embedded directly into the patient portal via a Twilio-powered telehealth module, with automated scheduling, appointment reminders, and post-visit summaries. MuleSoft integrated RPM device data — blood pressure cuffs, glucose monitors, and pulse oximeters — into Health Cloud in real time, with Einstein AI alerting care teams when readings fell outside personalised thresholds. Automated care pathways in Flow Orchestrator triggered outreach workflows, escalated critical alerts to on-call providers, and scheduled follow-up visits based on clinical protocols. A Tableau dashboard gave population health managers visibility into remote monitoring adherence and intervention outcomes.
The Impact
Virtual visit options and automated reminders reduced missed follow-up appointments from 38% to 11% across chronic disease populations.
Real-time RPM data with AI-driven alerts enabled early interventions that reduced chronic condition readmissions by 34% within the first year.
Rural patients saved an estimated 1.2 million miles of travel annually by converting routine follow-ups to virtual visits.
Telehealth scheduling flexibility increased provider utilisation by 27%, enabling more patients to be seen without adding clinical staff.
“Our patients were driving two hours each way for a 15-minute blood pressure check. Now they do it from their kitchen table, and their readings stream into Health Cloud in real time. When Einstein flags an abnormal trend, our care team calls before the patient even knows something is wrong. AQBEE gave us the ability to truly care for rural communities.”
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