Salesforce Clouds

Experience Cloud

AQBEE designs and develops Experience Cloud sites that go beyond basic portals. AQBEE creates personalised, responsive digital experiences with AI-powered content recommendations, integrated knowledge bases, and deep CRM connectivity — enabling organisations to reduce support costs, accelerate partner collaboration, and drive self-service adoption.

Capabilities

What We Deliver

Customer Self-Service Portals

Build branded portals where customers can track orders, manage cases, access knowledge articles, and update their profiles — all connected live to Service Cloud and Sales Cloud data.

Partner Relationship Management

Create partner communities with deal registration, lead distribution, co-branded marketing, and channel analytics to accelerate indirect revenue.

AI-Personalised Content & Recommendations

Use Einstein Recommendations to surface relevant articles, products, and resources based on user behaviour, role, and engagement history.

Custom Themes & LWC Components

Design pixel-perfect experiences with custom Lightning Web Components, responsive themes, and headless CMS integration for content-rich sites.

Authentication & Security

Implement SSO, social login, MFA, and granular sharing rules to control data visibility across external user types and licence models.

Real-World Applications

How We Apply It

Student Engagement Hub for Higher Education

A university deploys an Experience Cloud portal integrated with Education Cloud, giving students a single destination for course registration, advising appointments, financial aid status, and campus events.

Key Highlight

Einstein Recommendations surfaces relevant courses, scholarships, and support resources based on each student's academic profile and engagement patterns.

Partner Deal Registration for Channel Sales

A technology vendor launches a partner portal with automated deal registration, lead-to-opportunity conversion, MDF claims, and real-time pipeline visibility — increasing partner-sourced revenue by 32%.

Key Highlight

Einstein Analytics dashboards provide partners with AI-driven pipeline insights and next-best-action recommendations for stalled deals.

Patient Portal for Healthcare Network

A multi-hospital system creates a patient-facing portal for appointment scheduling, lab results, care plan tracking, and secure messaging with providers — all HIPAA-compliant and connected to Health Cloud.

Key Highlight

Einstein Search powers intelligent knowledge article suggestions for patient FAQs, while Data Cloud unifies patient identity across disparate EHR systems.

Case Studies

Experience Cloud Success Stories

See how we've delivered measurable results with Experience Cloud.

Student Lifecycle Management for a Research University

+9 points

Enrolment Yield

Education

Student Lifecycle Management for a Research University

Westfield University

Westfield, a mid-size research university with 18,000 students, operated separate systems for admissions, student services, advising, and alumni relations. Prospective students received inconsistent communications across departments, academic advisors had no visibility into students' engagement or risk indicators, and alumni relations relied on a 15-year-old donor database. The university's enrolment yield had declined three consecutive years, and first-year retention was below peer benchmarks.

Education CloudExperience CloudEinstein AIEinstein Discovery

Read Case Study

Tenant Self-Service Portal and Property Management Platform

72 hrs → 8 hrs

Maintenance Response Time

Real Estate

Tenant Self-Service Portal and Property Management Platform

Elevate Property Group

Elevate managed 14,000 residential units across 85 properties with tenant interactions handled entirely through phone calls, paper work orders, and manual lease administration. Maintenance requests averaged a 72-hour response time, lease renewals were tracked in spreadsheets, and the property management team spent 40% of their time on administrative tasks. Tenant satisfaction had dropped to 3.1 out of 5 stars, and annual turnover was 38% — well above the industry average of 28% — costing $8.4M in make-ready and vacancy losses.

Salesforce Service CloudExperience CloudMarketing CloudMuleSoft

Read Case Study

Digital Citizen Services Portal for a State Government Agency

23 → 9 days

Average Processing Time

Government

Digital Citizen Services Portal for a State Government Agency

State of Columbia Department of Public Services

The Department of Public Services processed 1.2 million citizen requests annually for permits, licences, benefits, and inspections through a network of 45 physical offices and a 20-year-old web portal. Citizens waited an average of 23 days for permit approvals, phone wait times exceeded 35 minutes, and 68% of applications required at least one resubmission due to incomplete information. Staff across 12 divisions used different legacy systems with no shared citizen record, forcing residents to provide the same documentation repeatedly for different services. The department faced a legislative mandate to reduce processing times by 50% within two years.

Salesforce Government CloudExperience CloudData CloudEinstein AI

Read Case Study

View all case studies

Need Help with Experience Cloud?

Our certified experts are ready to help you implement and optimize Experience Cloud for your organization.

Get in Touch