Agentforce
AQBEE implements Agentforce — Salesforce's autonomous AI agent platform — to automate complex, multi-step business processes without human intervention. From customer service resolution and sales development to IT helpdesk and HR onboarding, we design, train, and deploy AI agents grounded in your CRM data that take action, escalate intelligently, and continuously learn from outcomes.
What We Deliver
Autonomous Agent Design
Design AI agents with defined roles, topics, instructions, and guardrails that can reason, plan, and execute multi-step workflows within your Salesforce org.
Agent Actions & Tool Integration
Connect agents to Salesforce actions (create records, update fields, send emails), Apex classes, Flow automations, and external APIs via MuleSoft for end-to-end process execution.
Knowledge Grounding & RAG
Ground agent responses in your trusted data — knowledge articles, product documentation, FAQs, and CRM records — using retrieval-augmented generation (RAG) for accurate, hallucination-resistant answers.
Human-in-the-Loop Escalation
Configure intelligent escalation rules that seamlessly hand off to human agents with full conversation context when queries exceed agent confidence thresholds.
Testing, Monitoring & Optimisation
Test agents with simulated conversations, monitor resolution rates and customer satisfaction in real time, and continuously improve agent performance with feedback loops.
AI-Driven Use Cases
Autonomous Customer Service for SaaS
A SaaS platform deploys Agentforce to handle 60% of inbound support requests autonomously — resetting passwords, troubleshooting common issues, processing refunds, and scheduling callbacks for complex cases.
Agentforce agents grounded in the product knowledge base via RAG, with Flow-based actions for account modifications and intelligent escalation to human agents for edge cases.
AI Sales Development Representative
A B2B company uses Agentforce as a virtual SDR that qualifies inbound leads via conversational AI, books meetings with the right rep, and enriches lead records — handling 500+ leads per month without human intervention.
Agentforce agent with Sales Cloud actions for lead scoring, calendar integration for meeting booking, and Data Cloud enrichment for firmographic and technographic data.
Employee IT Helpdesk Automation
A large enterprise deploys an internal Agentforce agent on Slack that resolves IT tickets — password resets, software provisioning, VPN troubleshooting — reducing helpdesk ticket volume by 50%.
Agentforce agent integrated with Slack, ServiceNow API via MuleSoft, and IT knowledge base, with automated approval workflows for provisioning requests.
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