Industry Solutions

Government & Public Sector

Citizen services, case management, regulatory compliance, digital transformation

We help government agencies and public sector organizations deliver modern citizen services through digital transformation. Our solutions include case management platforms, citizen engagement portals, regulatory compliance automation, and data-driven policy dashboards — all built with security and accessibility at the core.

60%

Fewer In-Person Visits

50K+

Cases Managed

$200M

Grants Processed

WCAG

AA Compliant

What We Deliver

Our Government & Public Sector Capabilities

Citizen service portals with Experience Cloud

Case management & workflow automation

Regulatory compliance & audit trails

Inter-agency data sharing platforms

Grant management & disbursement tracking

Public engagement & feedback systems

FedRAMP-compliant cloud solutions

Accessibility-first design (WCAG 2.1 AA)

Real Results

How We've Helped Government & Public Sector Clients

Citizen Services Portal

Built a digital-first citizen services portal for a state agency, reducing in-person visits by 60% and processing time by 45%.

Case Management

Implemented an enterprise case management platform handling 50,000+ cases annually with automated routing and SLA tracking.

Grant Management

Created a grant management system that streamlined application review, disbursement, and compliance reporting for $200M in annual grants.

Case Studies

Government & Public Sector Success Stories

See how we've delivered measurable results for government & public sector organizations.

Digital Citizen Services Portal for a State Government Agency

23 → 9 days

Average Processing Time

Government

Digital Citizen Services Portal for a State Government Agency

State of Columbia Department of Public Services

The Department of Public Services processed 1.2 million citizen requests annually for permits, licences, benefits, and inspections through a network of 45 physical offices and a 20-year-old web portal. Citizens waited an average of 23 days for permit approvals, phone wait times exceeded 35 minutes, and 68% of applications required at least one resubmission due to incomplete information. Staff across 12 divisions used different legacy systems with no shared citizen record, forcing residents to provide the same documentation repeatedly for different services. The department faced a legislative mandate to reduce processing times by 50% within two years.

Salesforce Government CloudExperience CloudData CloudEinstein AI

Enterprise Case Management Platform for a Federal Regulatory Agency

Federal Bureau of Commercial Oversight

The Bureau processed 85,000 regulatory cases annually — investigations, enforcement actions, licence reviews, and compliance audits — using a fragmented system of Access databases, shared drives, and paper files. Case assignment was manual and unbalanced, with some investigators carrying 3x the caseload of others. Evidence and correspondence were stored in personal email folders, creating chain-of-custody concerns. Management had no real-time visibility into case status or ageing, and average case resolution took 14 months. The agency faced congressional scrutiny over a backlog of 12,000 unresolved cases and inconsistent enforcement outcomes.

Salesforce Government CloudEinstein AIMuleSoftFlow Orchestrator

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Grant Management and Compliance Reporting Platform for a State Agency

2 → 0

Federal Audit Findings

Government

Grant Management and Compliance Reporting Platform for a State Agency

State of Lakewood Office of Community Development

The Office of Community Development administered $320M annually in federal and state grants across housing, infrastructure, workforce development, and community health programmes. Grant management was spread across four legacy systems and dozens of spreadsheets, with no unified view of fund allocation, expenditure tracking, or compliance status. Sub-grantee reporting was paper-based, financial reconciliation took six weeks per quarter, and the office had received two federal audit findings for insufficient documentation and untimely reporting. Staff spent 70% of their time on compliance paperwork rather than programme oversight and community impact.

Salesforce Government CloudExperience CloudMuleSoftEinstein Analytics

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Technology Stack

Built With Leading Platforms

Service CloudExperience CloudSalesforce ShieldEinstein AITableauMuleSoft

Ready to Transform Your Government & Public Sector Operations?

Let's discuss how we can deliver industry-specific solutions tailored to your unique challenges and goals.

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