Supply Chain Analytics and Dealer Portal for Industrial Equipment Manufacturer
Manufacturing
What They Were Facing
TitanWorks sold heavy industrial equipment through a network of 180 authorised dealers across North America. Dealers placed orders via email and phone, had no visibility into inventory or lead times, and frequently over-ordered to hedge against stock uncertainty. The company's supply chain team managed 4,000+ SKUs in spreadsheets, with no demand forecasting beyond gut instinct. Order-to-delivery cycle time averaged 18 days, and dealer satisfaction scores had dropped to 62%.
How We Solved It
AQBEE built a unified supply chain visibility platform with a dealer self-service portal. Salesforce Manufacturing Cloud was configured with sales agreements and account-based forecasting tied to dealer territories. An Experience Cloud dealer portal gave partners real-time visibility into inventory levels, order status, lead times, and pricing — replacing email and phone-based ordering entirely. MuleSoft integrated the ERP and warehouse management systems for real-time inventory sync. Einstein Analytics models forecasted demand by product category and region, enabling proactive inventory positioning. Automated replenishment workflows in Flow triggered purchase orders when safety stock thresholds were breached.
The Impact
Self-service ordering, real-time inventory visibility, and automated fulfilment workflows reduced the average order-to-delivery cycle from 18 to 6 days.
Dealer satisfaction scores jumped from 62% to 89% within six months of portal launch, driven by transparency and faster order fulfilment.
Demand forecasting and automated replenishment reduced excess inventory carrying costs by 41%, freeing $8.5M in working capital.
Portal-based ordering eliminated 95% of manual order entry, reducing processing errors by 88% and freeing 4 FTEs for strategic work.
“Our dealers used to call us 10 times a day asking where their orders were. Now they log into the portal and see everything — inventory, lead times, order tracking, invoices. Our order cycle dropped from 18 days to 6, and dealers are actually placing larger orders because they trust the system. AQBEE understood manufacturing distribution better than anyone we talked to.”
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