Freight Audit and Supply Chain Visibility Platform for a 3PL Provider
Logistics
What They Were Facing
ClearPath managed freight for 340 enterprise shippers, processing 2 million shipments annually through a network of 800 carriers. Freight invoices were reconciled manually against contracts in spreadsheets, resulting in $6.2M in annual billing errors — both overpayments and missed charges. Shippers had no self-service visibility into shipment status, and ClearPath's operations team fielded 1,200 where-is-my-shipment calls per day. Rate negotiations were based on gut feel rather than data, and the company had no cross-shipper analytics to identify optimisation opportunities.
How We Solved It
AQBEE built a freight audit and supply chain visibility platform on Salesforce with AWS analytics. Salesforce Service Cloud served as the operational hub for shipment management, carrier relations, and shipper communication. A MuleSoft integration layer connected 800 carrier APIs, EDI feeds, and tracking systems into a unified data model. An automated freight audit engine on AWS Lambda matched every invoice against contracted rates, accessorial rules, and fuel surcharge tables, flagging discrepancies for review. An Experience Cloud shipper portal provided real-time shipment tracking, invoice visibility, and analytics dashboards. Amazon QuickSight powered rate benchmarking and lane optimisation analytics for ClearPath's pricing team. Einstein AI predicted shipment delays and recommended carrier alternatives based on historical performance data.
The Impact
Automated freight audit reduced billing errors from $6.2M to under $0.9M annually, recovering $5.3M in the first year alone.
Self-service shipper portal with real-time tracking reduced daily where-is-my-shipment calls from 1,200 to 180 — an 85% reduction.
Data-driven rate benchmarking and lane optimisation analytics enabled 11% average freight rate reductions across the carrier network.
Enhanced visibility, billing accuracy, and self-service tools increased annual shipper retention from 78% to 94%.
“We were leaving millions on the table in billing errors and losing shippers because they could not see where their freight was. AQBEE built us a platform where every invoice is audited automatically, every shipment is visible in real time, and our pricing team has data they never had before. We recovered $5.3M in year one, and our shipper retention jumped 16 points. This is the competitive advantage we needed.”
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